Customer Engagement & Activation Intern (M/F)

Job description

You report to the Customer Success (CSM) lead at Devoteam G Cloud in Levallois-Perret and work across the whole team. The team supports clients who use Google Cloud Platform.

You set up a customer satisfaction programme and turn Google Cloud news into newsletters, LinkedIn articles and presentations. You also organise webinars and client roundtables, then measure engagement and share recommendations with the team.

The internship is paid at the statutory French intern rate, with Devoteam benefits.

What you'll do

• Set up a customer satisfaction strategy: benchmark existing practices, choose the metrics, build the programme and roll it out.
• Create content that supports client relationships: take ownership of Google Cloud news and turn it into usable content such as client newsletters, LinkedIn articles and slide decks for client reviews or events.
• Organise and run key moments: handle the practical organisation of the team's events, such as themed webinars, client roundtables and launch sessions for new solutions, from logistics to event communication.
• Measure customer engagement: build the tracking metrics (open rates, event attendance, engagement) and present them to the team with practical recommendations.

Who they're looking for

• Currently in a master's programme (5 years of higher education) at a business school.
• A strong interest in new technologies and the IT sector.
• Communication: excellent listening, analytical and summarising skills.
• Marketing: able to find and condense content and share it in different formats.
• Adaptability and creativity: motivated, proactive and able to handle several projects at once, ready to take on varied challenges.
• Teamwork and autonomy: able to work with cross-functional teams as well as on your own to find solutions for clients.
• Fluent English.